Store Policies

Promotional Code Policy – Black Friday Sale

At LouRi & Co, we value offering our customers the best deals during our Black Friday Sale. Please note that promotional codes or other discount codes cannot be applied during this event. Our Black Friday Sale already features exclusive pricing that cannot be combined with additional offers.

We thank you for your understanding and continued support. If you have any questions regarding your order or this policy, feel free to contact our customer service team at info@louri.ca

 

Stock

All items are normally held in inventory directly with LouRi & Co. or with the product distributor. Sometimes items may be out of stock due to high demand or supply chain issues.

Please note that products are shipped from Europe and therefore, delivery timelines may be extended.

Delivery and Returns

We offer delivery services across Canada, via Canada Post.

Shipping to Québec and Ontario

Flat rate shipping fee of 10.00 $ for orders under 200.00 $ and free shipping on orders over 200.00 $ to Québec and Ontario. Exclusions may apply to selected larger items.

Shipping to the rest of Canada

Flat rate shipping fee of 25.00 $ for orders under 450.00 $ and free shipping on orders over 450.00 $ throughout Canada. Exclusions may apply to selected larger items.

Oversize and overweight products

Flat rate shipping fees of 25.00 $ on orders under 450.00 $, for selected items such as Stable Rugs, Under Rugs and certain stable items, for order deliveries outside of QC and ON provinces (AB, BC, PE, MB, NB, NS, NU, NL, SK, YU, NT). Free shipping available on orders over 450.00 $ on these items for these provinces.

Therefore, LOURI & CO. reserves the right to charge additional fees, in certain cases of oversized orders due to excessive weight, excessive volume, special orders, gas cartridge orders and/or for remote areas. In this case, LOURI & CO. will contact you to provide a shipping quotation for your approval. If the additional shipping quotation is declined, the order will be canceled and refunded. 

*Air canisters can only be shipped via ground due to Canadian regulations. Since Air Canisters are considered a dangerous good, a flat rate handling fee may apply orders containing a gas canister.

Delivery time

The delivery time is variable, depending on your sector and product availability.

Delivery may therefore take a few days only or a maximum of 4 to 6 weeks if the product must be ordered from the supplier, due to lack of availability on the online store. In the event that we anticipate a delivery time exceeding 7 business days, we will contact you and you can choose whether or not to proceed with your order. In the alternative where there is a shortage of stock, LOURI & CO. reserves the right to change the price without notice if there is a price increase from the supplier to renew the inventory of the product.

Returns, Exchanges and Final Sales

*No refunds. Exchanges or credit notes only.*

**Gas cartridge sales are a FINAL SALE, no refunds or exchanges for safety reasons.

**All items in the "Clearance Collection" are a FINAL SALE, no refunds or exchanges.

When shopping online, on the site louri.ca we encourage you to read the size charts in order to choose the appropriate size for your purchase.

We stand behind the quality of our products and want you to be completely satisfied. If you are not satisfied or the purchased item is unsuitable, we will exchange it within 30 days of your purchase, under the following conditions :

The product must be intact and not have been used. The label of the exchanged product must not have been removed. To be exchanged, the product cannot have been worn or washed. All parts of the product must be intact and present during exchange. The product must also be returned in its original and intact packaging.

An original copy of the invoice must be submitted when exchanging products in order to prove your purchase and the date thereof.

Exchanges are applicable on in stock items only. In the event of a price difference, the customer must assume this difference. LOURI & CO. may also offer a credit note.

In the event of any defect in your products, the manufacturer’s warranty will apply.

LOURI & CO. excludes certain products from its exchange policy : products ordered especially for you, products in liquidation or final sale and horse care products.

Procedure for an exchange on an online purchase

The conditions mentioned above for exchanges apply to all purchases made online via our website louri.ca. The exchange of the returned product will be made once the package has been received. The method of payment applied will be the same as the one used during the purchase. LOURI & CO. does not assume any delivery charges (including taxes) on the returned and replacement item. The applicable flat rate shipping fee will then be charged to the customer for the shipping of the exchanged item. 

The steps to make an exchange are as follows:

  1. Exchange Authorization: Exchanges must always be authorized by LOURI & CO. Contact us by email (info@louri.ca) to inform us of your intention. Upon reception of the trade-in authorization by LOURI & CO., you will be able to proceed with the following steps.

  2. Return the package to the address we will provide. Return costs will be borne by the customer. The item should be sent back in the same condition and packaging as it was received. For saddle pads, please ensure they are never folded lengthwise.

  3. Confirmation of reception: Once the package has been received by LOURI & CO., you will be contacted to confirm receipt and arrangements be made for the dispatch of the replacement product or the credit note.

  4. In the event of an exchange, all shipping fees and due balance, if applicable, must be paid in full prior to the fulfillment of the order.

Please note that shipping and handling fees are not refundable.